Shipping policy

1. Order Processing Time

1. All in-stock orders will be dispatched within 1–3 business days after payment confirmed (Saturdays, Sundays and Hong Kong public holidays excluded).

2. Pre-order / out-of-stock goods will be notified via email with estimated shipping time; customers may wait or cancel for full refund.

3. Address changes only accepted before dispatch; extra shipping cost for address revision after shipment shall be borne by customer.

2. Local Delivery (Hong Kong)

1. Shipping fees & free shipping threshold shown at checkout page.

2. Standard delivery takes 1–3 working days; remote / outlying islands require extra time.

3. Redelivery cost applies if courier fails to contact recipient and parcel is returned.

4. Please inspect package upon receipt; damage claims after signature will not be accepted.

3. International Orders (Outside Hong Kong)

1. All overseas shipments apply DAP (Delivered At Place) Incoterms. Product price & shipping fee exclude import duties, VAT, consumption tax, customs clearance fees, detention charges, fines & return freight. All import costs are the recipient’s responsibility.

3. If goods are detained, seized, destroyed or returned due to local restrictions, false declaration or customs inspection, all losses, fines and return shipping fees shall be borne by customer. No refund or replacement will be issued.

4. International transit times are estimated only; we shall not compensate for delivery delays caused by customs or airline schedules.

4. Parcel Tracking

Tracking number will be sent to your registered email after dispatch. Contact us via email if parcel is overdue.

5. Loss & Damage Compensation

1. Refund or replacement for confirmed lost parcels, capped at actual order payment amount.

2. Damage claims after signature will not be processed.

6. Force Majeure Delay Exemption

We accept no compensation liability for delays caused by natural disasters, strikes, flight shortages, sudden customs control, pandemic and logistics breakdowns beyond our control.

7. Returns

All return terms are stated in our Return & Refund Policy page.