Frequently Asked Questions

Shopping Related

Which regions do you deliver to?
We currently offer delivery services to Hong Kong, Macau, Mainland China, Malaysia and Singapore. Feel free to contact us if you need shipment to other countries or territories.
Can I pay via WeChat Pay or Alipay?
WeChat Pay and Alipay are not available for checkout on our online store for the time being. If you would like to arrange alternative payment methods, please contact us via WhatsApp or WeChat.

Product Related

Are your products safe for consumption?
Our products are formulated with plant-sourced ingredients utilizing synergistic complex polyphenol effects. They are safe and suitable for regular consumption.
Are your products 100% natural?
Our products are made with all-natural ingredients, containing no pharmaceutical components, artificial additives or preservatives.
How should I take this product?
Mix with warm water below 45°C, can be taken with meals or on an empty stomach. Consume immediately after opening to prevent oxidation. For optimal results, take one sachet in the morning and one in the evening. Please consult a healthcare professional if you have any concerns.
Why does the product taste bitter? Is this normal?
The bitter taste comes from naturally occurring polyphenol compounds such as quercetin, which is an inherent natural property of the plant extract and completely normal. If you find the taste unpleasant, you may mix the powder with milk, fruit vinegar, coconut water or other beverages for consumption.